Last updated: June 18, 2026

Katharina Stix Make-up & Hair operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the "Services"). Katharina Stix Make-up & Hair is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or disclose your personal data when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and disclosure of your data as described in this Privacy Policy.

What Personal Data Do We Collect or Process?

When we use the term "personal data," we are referring to information that identifies you or another individual, or that can be directly linked to you. Personal data does not include information that is collected anonymously or that has been anonymized in such a way that it cannot be used to identify you or be attributed to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

• Contact details, including name, postal address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information, including username, password, security questions, preferences, and settings.
• Transaction information, including the items you view, add to your cart, add to a wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us, including the information you provide when communicating with us, for example when submitting a customer support request.
• Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information, including information regarding your interaction with the Services, including how and when you interact with or browse the Services.

Sources of Personal Data

We may collect personal data from the following sources:

• Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
• From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal data on our behalf.
• From our partners and other third parties.

How Do We Use Your Personal Data?

Depending on how you interact with us or which of the Services you use, we may use your personal data for the following purposes:

• Providing, customizing, and improving the Services. We use your personal data to provide you with the Services. This includes, among other things, performing our contract with you, processing your payments, fulfilling your orders, storing your preferences and the items you are interested in, sending notifications related to your account, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience for you, for example by recommending products based on your purchases. This may also include using your personal data to better tailor and improve the Services.
• Marketing and advertising. We use your personal data for marketing and promotional purposes, for example to send marketing and promotional communications by email, text message, or postal mail, and to show you online advertisements for products or services relating to the Services or on other websites, including based on items you have previously purchased or added to your cart and other activity relating to the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone else.
• Communicating with you. We use your personal data to provide you with customer support and effective services, to respond to your inquiries in a timely manner, and to maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or respond to valid legal process, including requests from law enforcement or regulatory authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to investigate potential violations of, or enforce, our terms or policies.

How Do We Disclose Personal Data?

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
• With business and marketing partners who provide marketing services and display advertisements to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to direct us not to share information about you for the purpose of showing you targeted advertising and marketing based on your online activity across different merchants and websites.
• When you direct us, or otherwise consent, to disclose certain information to third parties, for example in order to ship products to you, or when you use social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. Data that you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our store, with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal data collected through your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and the rights you may have, please see the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise certain rights with respect to your personal data here: link to the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed in the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal data about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details set out below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal data of individuals under 16 years of age.

Security and Retention of Your Data

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on different factors, such as whether we need the data to maintain your account, to provide you with Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

• Right of access / to know. You may have the right to request access to the personal data we hold about you.
• Right to erasure / deletion. You may have the right to request that we delete the personal data we hold about you.
• Right to rectification / correction. You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have placed.

If you reside in the United Kingdom or the European Economic Area, you may, subject to exemptions and limitations under local law, exercise the following rights in addition to those set out above:

• Right to object and right to restriction of processing. You may have the right to request that we stop or restrict the processing of your personal data for certain purposes.
• Withdrawal of consent. Where we rely on consent to process your personal data, you have the right to withdraw that consent. Withdrawal of your consent will not affect the lawfulness of any processing carried out on the basis of your consent before its withdrawal.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal data and any rights you may have, including rights related to data processed by Shopify, please visit https://privacy.shopify.com/en.

You will not be discriminated against or otherwise disadvantaged for exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Withdrawal Function (EU Withdrawal Button)

To provide the electronic withdrawal function required by law (Directive (EU) 2023/2673), we use the Shopify app "EU Widerrufsbutton" (EU Withdrawal Button) provided by 401layers UG (haftungsbeschränkt), Dorothea-Erxleben-Straße 1a, 40721 Hilden, Germany. If you submit a withdrawal of your contract via the withdrawal form, the following categories of personal data are processed: basic personal data (first name, last name, customer ID), contact details (email address, shipping and billing address), order data (including order number, order date, withdrawn items, quantity, purchase price, date of withdrawal, delivery terms), content of the withdrawal form (e.g., reason for withdrawal, free-text entries), and usage data (IP address, timestamp, user agent, and technical identifiers used to secure the form).

The purpose of this processing is the receipt, handling, and documentation of your declaration of withdrawal, as well as sending the legally required confirmation of receipt. The legal bases are Art. 6(1)(b) GDPR (performance of the contractual relationship), Art. 6(1)(c) GDPR (compliance with a legal obligation), and Art. 6(1)(f) GDPR (operation and security of the form).

We have entered into a data processing agreement with the provider pursuant to Art. 28 GDPR. Processing generally takes place within the European Union or the European Economic Area. To provide the app, the provider uses sub-processors, in particular Shopify International Ltd. (Ireland), Amazon Web Services (processing location Frankfurt, region eu-central-1), Vercel Inc. (processing locations including Frankfurt, Dublin, Paris, and Stockholm), and Hetzner Online GmbH (Germany), as well as other service providers named in the provider's data processing agreement. Where, in individual cases, data is transferred to a third country (e.g., the USA), such transfer is safeguarded by appropriate guarantees pursuant to Art. 44 et seq. GDPR (in particular the EU-U.S. Data Privacy Framework or the EU Standard Contractual Clauses).

Withdrawal requests are automatically deleted from the provider's system after the configured retention period expires, and in any event no later than 30 days after uninstallation of the app; beyond this, we retain the data as required by statutory retention obligations. Further information can be found in the provider's privacy policy at euwiderrufsbutton.de/privacypolicy.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with the competent data protection authority. For the European Economic Area, a list of the competent data protection supervisory authorities is available, which you may access here.

International Transfers

Please note that we may transfer, store, and process your personal data outside the country in which you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide any notice required by applicable law.

Invoicing

Invoices are created and sent via Sufio (sufio.com), Bratislava, Slovakia. For the purpose of invoicing, the following personal data is shared with Sufio: name, billing address, email address, and, where applicable, VAT identification number. This processing is carried out pursuant to Art. 6(1)(b) GDPR (performance of a contract). We have entered into a data processing agreement with Sufio pursuant to Art. 28 GDPR. Further information is available at sufio.com/legal/privacy-policy.

Transfer of Order Data to Our Learning Platform, KS Academy

When you place an order in our shop, the order data of all paid orders (name, email address, order number, and the items ordered) is automatically transmitted, for technical reasons, to our learning platform KS Academy (academy.katharinastix.at) in order to check whether the order contains an online course. If the order does not contain a course, the transmitted data is immediately discarded and not stored; no account is created and no email regarding the course platform is sent. Only if the order contains at least one online course will a user account be created for you on the learning platform, or the purchased course be assigned to your existing account. Details on data processing on the learning platform can be found in the section "Privacy Policy — KS Academy" below. The legal basis for this processing is Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(f) GDPR (technically efficient provision of course access).

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us by phone at [phone number], by email at info@katharinastix.at, or by post at Franz-Josef-Straße 15, 8700 Leoben, Austria. For the purposes of applicable data protection laws, we are the data controller of your personal data.

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Privacy Policy — KS Academy (Learning Platform)

Last updated: July 5, 2026

The following information supplements the Privacy Policy above and applies to our online learning platform, KS Academy, available at https://academy.katharinastix.at (the "Learning Platform"). The Learning Platform is a closed members-only platform offering video courses. Open registration is not possible: a user account is created automatically through the purchase of an online course in our shop (katharinastix.at) or is set up for you manually by us.

Data Controller

The controller responsible for data processing on the Learning Platform is:

Katharina Stix Make-up & Hair Katharina Stix Franz-Josef-Straße 15 8700 Leoben, Austria Email: info@katharinastix.at

What Personal Data Do We Process on the Learning Platform?

In connection with your use of the Learning Platform, we process the following categories of personal data:

• Account and contact data (first and last name, email address): to create and manage your user account, for login, to communicate with you, and to assign your purchases to your account. Legal basis: Art. 6(1)(b) GDPR (performance of a contract).
• Login data: Login is passwordless, using a one-time code or login link ("magic link") sent to your email address. You do not set a password. During the login process, your IP address and browser identifier may be recorded in security and access logs. Legal basis: Art. 6(1)(b) GDPR (enabling login) and Art. 6(1)(f) GDPR (security of the login process).
• Learning progress (last-watched position in a video, "completed" status): so that you can resume courses where you left off and view your progress. Legal basis: Art. 6(1)(b) GDPR (performance of a contract).
• Course assignment and purchase data (unlocked courses, order number, quantity, source of access): to control access to the courses you have purchased and to reverse access in the event of a refund. Legal basis: Art. 6(1)(b) GDPR (performance of a contract).
• Deletion log: When an account is deleted, we store the email address of the deleted person and the time of deletion. This serves to protect against misuse and as evidence that the deletion has taken place. Legal basis: Art. 6(1)(f) GDPR (legitimate interest in protection against misuse and record-keeping).
• Technical access data / server logs (IP address, time of access, page accessed, browser information): for the operation, security, and delivery of the Learning Platform. Legal basis: Art. 6(1)(f) GDPR (legitimate interest in secure and stable operation).

The Learning Platform itself does not use any tracking, analytics or advertising cookies, or profiling.

Recipients of Data / Service Providers Used

To provide the Learning Platform, we use the following service providers as processors or recipients:

Supabase (Supabase Inc., USA): database, login system, and server-side logic of the Learning Platform. The data listed above is processed. Hosting takes place in the EU (Frankfurt am Main, Germany). We have entered into a data processing agreement with Supabase pursuant to Art. 28 GDPR. Where, in individual cases, data is transferred to the USA, such transfer is safeguarded by appropriate guarantees pursuant to Art. 44 et seq. GDPR (in particular the EU Standard Contractual Clauses). Further information: supabase.com/legal/dpa

Vercel (Vercel Inc., USA): hosting and delivery of the web app, including a content delivery network (CDN). The data processed includes your IP address and technical access data. Server functions are executed in the EU (Frankfurt am Main); static content is delivered via the CDN worldwide from the nearest location. We have entered into a data processing agreement with Vercel pursuant to Art. 28 GDPR. Where data is transferred to third countries, such transfer is safeguarded by appropriate guarantees pursuant to Art. 44 et seq. GDPR. Further information: vercel.com/legal/dpa

Brevo (Brevo SAS, France): sending of transactional emails (e.g., login codes, welcome email) and maintenance of course-related contact lists. The data processed includes your email address, first and last name, and an internal contact ID. Hosting takes place in the EU (France/Germany); individual sub-processors may also be located outside the EU. We have entered into a data processing agreement with Brevo pursuant to Art. 28 GDPR. Further information: brevo.com/legal/termsofuse

When you purchase a course (or when your account is created manually), your contact is automatically added to a course-specific contact list in Brevo (and removed again upon deletion or refund). We use these lists exclusively for communication with course participants as part of the purchased course (e.g., information about and invitations to online meetings, organizational matters) — not for advertising or newsletters. Legal basis: Art. 6(1)(b) GDPR (performance of a contract).

Vimeo (Vimeo.com, Inc., USA): hosting and delivery of the course videos via an embedded video player, as well as of the preview images (thumbnails). Preview images of the videos are loaded from Vimeo's content delivery network as soon as you open the course overview; in the process, your IP address and technical browser data are transmitted to Vimeo. The video player itself is only loaded when you open a lesson and runs in "Do Not Track" mode; when a video is played, your IP address and device and browser data are transmitted to Vimeo. Vimeo processes data in the USA. This transfer is safeguarded by appropriate guarantees pursuant to Art. 44 et seq. GDPR (Vimeo's certification under the EU-U.S. Data Privacy Framework and the EU Standard Contractual Clauses). Legal basis: Art. 6(1)(b) GDPR (provision of the purchased course videos). Further information: vimeo.com/legal/privacy/policy

Shopify: The purchase data that triggers the unlocking of a course originates from our shop (katharinastix.at). Data processing in the shop is governed by the Privacy Policy above, in particular the section "Relationship with Shopify." For technical reasons, all paid shop orders are automatically transmitted to the Learning Platform, where it is checked whether the order contains a course. Orders that do not contain a course are immediately discarded and not stored; no account is created and no email is sent.

Cookies and Local Storage

The Learning Platform uses only technically necessary and functional cookies and local storage elements:

• sb-amiaiwcprpskrfkmfldu-auth-token (may be split into "…-auth-token.0" / ".1" if large) — technically necessary — login/session ("stay logged in") — duration: 400 days (set by Supabase)
• sb-amiaiwcprpskrfkmfldu-auth-token-code-verifier — technically necessary — securing the login process (PKCE) — duration: 400 days (set by Supabase)
• sidebar_state — functional — stores the state of the sidebar (expanded/collapsed) — duration: 7 days
• Local storage "selectedCourseId" — functional — stores the most recently selected course

The durations set by Supabase are subject to change; the current information provided by Supabase applies.

Third-party cookies set by the Vimeo player: When videos are played, the embedded Vimeo player sets its own third-party cookies (e.g., "__cf_bm" from Cloudflare for bot detection and security). The type and duration of these cookies are determined by Vimeo. The player is only loaded when a lesson is opened. Further information can be found in Vimeo's privacy and cookie notices.

Retention Period and Deletion

Your data on the Learning Platform is stored for as long as your user account exists. When your account is deleted, your account, your course assignments, and your learning progress are deleted from the database; only your email address and the time of deletion remain in the deletion log (see above). In addition, we retain data to the extent required by statutory retention obligations. You may request the deletion of your account at any time using the contact details provided below.

Your Rights

With respect to the personal data processed on the Learning Platform, you are entitled to the same rights as those described in the section "Your Rights and Choices" of the Privacy Policy above (in particular access, rectification, erasure, data portability, objection, restriction of processing, and the right to lodge a complaint with the competent data protection authority). To exercise your rights, please contact us using the contact details provided below.

Contact

If you have questions about data processing on the Learning Platform or wish to exercise your rights, you can reach us by email at info@katharinastix.at or by post at Franz-Josef-Straße 15, 8700 Leoben, Austria.