General Terms and Conditions (GTC)

Katharina Stix Make-up & Hair e.U.
As of: July 2026

1. Scope of Application

1.1 These General Terms and Conditions (GTC) apply to all contracts between

Katharina Stix Make-up & Hair e.U.
Franz Josef-Straße 15
8700 Leoben
Austria
E-mail: info@katharinastix.at

hereinafter referred to as “Katharina Stix” or the “Contractor”,

and her customers (hereinafter the “Customer” or the “Client”) regarding all services and products offered.

These include in particular:

• Bridal hair & make-up styling
• Destination wedding styling
• Hair styling
• Make-up services
• Lash and brow treatments
• Coaching sessions
• Masterclasses
• Workshops
• Online coaching
• Digital products
• KS Online Academy
• Goods from the online shop
• Vouchers
• all other services and products.

1.2 Only these GTC in the version valid at the time the contract is concluded shall apply.

1.3 Deviating terms and conditions of the Customer shall only apply if their validity has been expressly agreed to in writing.

1.4 Mandatory statutory provisions for the protection of consumers remain unaffected.

2. Definitions

For the purposes of these GTC, the following definitions apply:

A consumer is any natural person who enters into a legal transaction which, for the most part, can be attributed neither to their commercial nor to their self-employed professional activity.

An entrepreneur is any natural or legal person who, when concluding the contract, is acting in the exercise of their commercial or self-employed professional activity.

3. Conclusion of Contract

3.1 Offers made by Katharina Stix are subject to change and non-binding.

3.2 A contract is concluded in particular by

• written acceptance of an offer,
• written booking confirmation,
• booking via the website,
• completion of an online order,
• payment of an agreed deposit,
• or any other express acceptance by Katharina Stix.

3.3 Appointment reservations only become binding once they have been expressly confirmed.

3.4 Katharina Stix is entitled to reject booking enquiries without stating reasons.

3.5 Amendments or supplements to a contract that has already been concluded must be made in writing.

4. Scope of Services

4.1 The scope of services results exclusively from

• the offer,
• the booking confirmation,
• the respective product description,
• or a separate written agreement.

4.2 Services not expressly agreed upon are not part of the contract.

4.3 Changes to the scope of services after conclusion of the contract require the consent of both parties.

4.4 Additional services may be invoiced separately.

5. Appointments

5.1 Agreed appointments are binding.

5.2 The Customer undertakes to arrive punctually for the agreed appointment.

5.3 Delays on the part of the Customer shorten the available treatment time accordingly.

5.4 If, due to a substantial delay on the part of the Customer, the agreed service cannot be performed or can only be performed in part, the agreed fee shall nevertheless be payable, provided that the Customer is responsible for the delay.

5.5 Changes to appointments are only effective upon written confirmation.

6. Performance of Services

6.1 Katharina Stix undertakes to perform all services carefully, professionally and in accordance with recognised hygiene standards.

6.2 No particular economic or personal outcome is owed.

6.3 Make-up, hairstyles and styling are carried out in accordance with the Customer’s wishes and taking into account the professional assessment of Katharina Stix.

6.4 Requests for changes expressed during the performance of the service will be taken into account insofar as this is possible in organisational and time terms.

6.5 Upon completion of the service, obvious complaints shall be deemed accepted unless they are notified immediately on site and an opportunity for rectification is provided.

7. Trial Appointments (Bridal Trial)

7.1 The trial appointment serves exclusively for the joint planning of the final bridal styling.

7.2 The styling created at the trial appointment constitutes a draft and may be adjusted up until the wedding day.

7.3 The fee for the trial appointment is owed irrespective of whether the wedding appointment takes place.

7.4 Services already rendered within the scope of the trial appointment will not be refunded, even if the wedding appointment is subsequently cancelled.

8. Customer’s Duties to Cooperate

8.1 The Customer undertakes to disclose all information relevant to the performance of the services completely and truthfully.

These include in particular:

• allergies
• skin conditions
• intolerances
• existing infections
• pregnancy (insofar as relevant)
• medical particularities
• hair extensions or hair replacement systems
• cosmetic treatments that may affect the styling.

8.2 If such information is not provided, Katharina Stix shall not be liable for any resulting disadvantages or damages, unless caused intentionally or through gross negligence.

8.3 The Customer shall cooperate appropriately throughout the entire service and notify any complaints without delay.

8.4 If no complaint is made by the time the service is completed, the service shall be deemed to have been performed in accordance with the contract with regard to identifiable defects, without prejudice to mandatory statutory warranty rights.

9. Prices and Payment Terms

9.1 Prices

All prices are quoted in euros (€).
Unless expressly stated otherwise, all prices include statutory value added tax, insofar as it is legally payable.
Travel, accommodation, parking, toll, ferry, flight, baggage or other ancillary costs are not included in the fee unless expressly agreed otherwise in writing.

9.2 Deposit

Katharina Stix is entitled to require a reasonable deposit for the binding reservation of an appointment.
The appointment shall only be deemed bindingly reserved upon receipt of the agreed deposit.
If the deposit is not paid on time despite a request for payment, the reservation may be cancelled without further notice.

9.3 Due Date

Unless otherwise agreed:

• Invoices are due for payment within 7 days without deduction.
• Digital products must be paid for in full immediately prior to activation.
• Online shop orders must be paid for immediately during the ordering process.
• Additional services will be invoiced separately.

9.4 Default of Payment

In the event of default of payment, the statutory default interest under Austrian law shall apply.
The Customer further undertakes to reimburse all necessary reminder, debt collection and legal fees, insofar as these are necessary for appropriate legal action.

10. Bridal Styling

10.1 Reservation

Upon conclusion of the contract, the agreed wedding date is bindingly reserved for the performance of the booked services.

The Customer acknowledges that Katharina Stix organises her scheduling individually and may, on account of the reservation, reject other booking enquiries or take organisational measures. A claim to exclusivity for the entire calendar day exists only if this has been expressly agreed in writing.

10.2 Trial Appointment

The trial appointment is invoiced separately.
The fee for the trial appointment is owed irrespective of whether the wedding subsequently takes place.
A refund of the trial appointment is excluded once it has already been carried out.

10.3 Balance Payment

Unless otherwise agreed, the outstanding invoice amount is due no later than 7 days before the wedding date.

11. Destination Weddings

The following additional provisions apply to weddings outside the usual service area.

These include in particular:

• weddings abroad
• weddings on islands
• multi-day weddings
• destination weddings within Europe.

11.1 Travel Planning

Travel and accommodation are either

• organised and paid for by the Customer,

or

• organised by Katharina Stix and invoiced separately.

11.2 Force Majeure

If travel is prevented due to circumstances beyond the control of Katharina Stix (in particular natural disasters, flight cancellations, official measures, strikes, war, terrorism, pandemics or comparable events), Katharina Stix shall not be liable for any resulting delays or failure to perform the service.
Costs already incurred (e.g. flight tickets or hotel costs) are to be reimbursed by the Customer insofar as they are non-refundable.

11.3 Replacement

If personal performance is impossible due to force majeure, Katharina Stix will endeavour, where possible, to arrange a suitable replacement.
However, there is no entitlement to this.

12. Rescheduling of Appointments

Appointments may only be rescheduled with written consent.
There is no entitlement to rescheduling.
If an alternative appointment can be offered, the deposit already paid remains valid.
If additional travel or organisational costs arise as a result of the change of appointment, these are to be reimbursed by the Customer.

13. Withdrawal and Cancellation

The Customer may withdraw from the contract in writing at any time.
The following cancellation conditions apply to services.

13.1 Lash and Brow Treatments

• up to 48 hours before the appointment: free of charge
• less than 48 hours: 100 %

13.2 Private Styling (make-up or hairstyling)

• up to 7 days in advance: free of charge
• less than 7 days: 100 %

13.3 Workshops and Coaching

• up to 14 days in advance: free of charge
• less than 14 days: 100 %

13.4 Corporate Clients

• up to 14 days in advance: free of charge
• less than 14 days: 100 %

14. Cancellation of Bridal Styling

As wedding dates are reserved well in advance and other enquiries regularly have to be declined, the following cancellation conditions apply.

In the event of written withdrawal, the following cancellation charges become payable:

• more than 8 weeks before the wedding date: 25 % of the agreed fee
• 6 to 8 weeks in advance: 50 %
• less than 6 weeks in advance: 100 %

Trial appointments already carried out will additionally be invoiced in full.

15. Non-Appearance

If the Customer fails to attend the agreed appointment without cancelling in good time (“no show”), the entire agreed fee remains payable.

16. Illness of the Customer

If the Customer is unable to attend the appointment due to a sudden illness, Katharina Stix shall decide at her own discretion, upon presentation of suitable proof (e.g. a medical certificate), on a one-off rescheduling of the appointment.
There is no entitlement to this.

17. Illness of the Contractor

If Katharina Stix is unable to perform her services personally due to illness or other unforeseeable circumstances, she will endeavour, where possible, to arrange a suitable replacement.
However, there is no entitlement to the provision of a replacement.
If no service can be performed, amounts already paid for services not yet rendered will be refunded.
Services already performed in full, in particular trial appointments, are excluded from this.

18. Force Majeure

Neither contracting party shall be liable for delays or failures to perform caused by events beyond its control.

These include in particular:

• natural disasters
• fire
• flooding
• pandemics
• official measures
• strikes
• war
• terrorism
• failures of public infrastructure
• flight cancellations
• extreme weather events.

The affected party shall inform the other contracting party without delay of the occurrence of such an event.

19. Online Shop

19.1 Scope of Application

The following provisions apply to all orders of goods and products via the online shop of Katharina Stix at www.katharinastix.at.
The respective provisions of these GTC apply additionally to services and digital products.

20. Conclusion of Contract in the Online Shop

20.1 The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.

20.2 By clicking the button “Buy now”, “Order with obligation to pay” or an equivalent button, the Customer submits a binding offer to conclude a purchase contract.

20.3 Receipt of the order is confirmed to the Customer automatically by e-mail. This confirmation does not yet constitute acceptance of the contractual offer.

20.4 The purchase contract is only concluded upon express order confirmation, dispatch of the goods or provision of the digital service.

20.5 Katharina Stix is entitled to reject orders without stating reasons, provided that no statutory obligations prevent this.

21. Prices

21.1 All prices are quoted in euros.

21.2 All prices are inclusive of statutory value added tax, insofar as it is legally payable.

21.3 Shipping costs are shown separately and are to be borne additionally by the Customer, unless free shipping is expressly offered.

21.4 Prices are subject to change. The price applicable at the time of the order shall always be decisive.

22. Payment Methods

The following payment methods may be offered, depending on the respective country and technical availability:

• credit card
• debit card
• Apple Pay
• Google Pay
• Shop Pay
• PayPal
• Klarna (Pay Now, Pay Later or instalments)
• further payment methods displayed at checkout

Payment processing may be carried out via external payment service providers. Their respective terms and conditions shall apply in addition.

23. Delivery

23.1 Deliveries are made to the delivery address specified by the Customer.

23.2 Delivery times are set out in the respective product description.

23.3 All delivery dates are non-binding unless a fixed date has been expressly agreed in writing.

23.4 Partial deliveries are permissible insofar as this is reasonable for the Customer.

23.5 If a delivery cannot be made due to incorrect or incomplete address details, the Customer shall bear the additional costs incurred as a result.

24. Shipping

24.1 Shipping is carried out via shipping service providers selected by Katharina Stix.

24.2 The shipping risk vis-à-vis consumers is governed by the statutory provisions.

24.3 Vis-à-vis entrepreneurs, the risk passes to the buyer upon handover of the goods to the transport company.

25. Retention of Title

The delivered goods remain the property of Katharina Stix until all claims have been paid in full.

26. Vouchers

26.1 Vouchers may only be redeemed for the services or products specified therein.

26.2 Cash payment is excluded.

26.3 Vouchers are transferable unless otherwise agreed.

26.4 Remaining credit does not bear interest.

27. Warranty

27.1 The statutory warranty provisions of Austrian law apply.

27.2 Obvious transport damage should be reported to the delivery agent as immediately as possible and additionally notified to Katharina Stix without delay. Failure to give such notification has no effect on the statutory warranty rights.

27.3 Natural material properties, customary colour deviations or minor production-related differences do not constitute a defect.

28. Complaints

Complaints must be submitted in writing without delay after receipt of the goods to

info@katharinastix.at

Where possible, meaningful photographs should be attached so that the matter can be processed swiftly.

29. Liability for Products

Claims for damages are governed by the statutory provisions.
Liability for damage caused by improper use, incorrect storage or use other than as intended is excluded to the extent permitted by law.

30. Availability

Should a product be temporarily or permanently unavailable despite careful stock management, the Customer will be informed without delay.
In this case, payments already made will be refunded without delay, unless a replacement delivery is agreed by mutual consent.

31. Discount Promotions

31.1 Discount codes may only be redeemed within the period specified in each case.

31.2 Subsequent crediting of discount codes that have already expired is excluded.

31.3 Discount promotions cannot generally be combined with one another unless expressly stated otherwise.

31.4 There is no entitlement to the running of future discount promotions.

32. Product Safety and Use

The Customer undertakes to use all products exclusively in accordance with their intended purpose.
In particular, care instructions, operating instructions and safety information must be observed.
Katharina Stix shall not be liable for damage resulting from improper use of the products.

33. KS Online Academy – Digital Content

33.1 Subject Matter of the Contract

The KS Online Academy is a digital online training programme of Katharina Stix Make-up & Hair e.U.
The scope of services results exclusively from the respective product description at the time of booking.

The Academy may in particular include the following content:

• video lessons
• bonus lessons
• working materials
• checklists
• PDFs
• templates
• downloads
• Zoom calls
• recordings of the Zoom calls
• further digital content.

There is no entitlement to any particular future content or extensions unless these have been expressly assured.

34. Access to the Academy

34.1 Access is granted upon receipt of payment in full.

34.2 Access is made available exclusively to the purchaser personally.

34.3 Access data must be treated confidentially.

34.4 The Customer undertakes to protect the username and password from access by third parties.

34.5 Passing on access data to other persons is expressly prohibited.

35. Lifetime Access

Insofar as lifetime access is expressly offered on the product page, this means access for an indefinite period for as long as the KS Online Academy exists.

In particular, lifetime access does not give rise to any entitlement to:

• lifelong technical availability,
• future updates,
• future extensions,
• additional modules,
• new bonus content,
• or an unchanged platform.

Should the Academy be discontinued for economic, technical or legal reasons, there is no entitlement to the permanent provision of the content beyond that point in time.

36. Technical Requirements

The Customer is responsible for ensuring the technical requirements for use of the Academy.

These include in particular:

• a stable internet connection,
• an up-to-date web browser,
• suitable end devices,
• working audio output.

Katharina Stix shall not be liable for restrictions on use due to technical problems on the Customer’s side.

37. Right of Use

Upon purchase, the Customer receives exclusively a simple, personal, non-exclusive, non-transferable and non-sublicensable right of use for their own further education.

Commercial use is permitted only with express written consent.

38. Copyright

All content of the KS Online Academy is protected by copyright.

This applies in particular to:

• videos
• tutorials
• PDFs
• working materials
• scripts
• checklists
• presentations
• images
• graphics
• designs
• logos
• trademarks
• texts
• audio recordings
• Zoom recordings
• bonus materials.

All rights remain exclusively with Katharina Stix.

39. Impermissible Use

The participant is prohibited in particular from

• passing on content to third parties,
• sharing access data,
• using the course together with several persons via a single account,
• downloading videos where no download function is provided,
• making screen recordings,
• making audio recordings,
• systematically reproducing screenshots,
• copying content,
• editing content,
• publishing content,
• distributing content on social media,
• passing on content to colleagues or employees,
• using content for their own courses or training sessions,
• reselling content,
• licensing content,
• making content publicly available on cloud services,
• uploading content to websites or platforms,
• passing on content in messenger groups or communities.

40. Use for Own Training

The content taught in the Academy may not be used, either in whole or in part,

• for the participant’s own online courses,
• in-person training,
• coaching,
• masterclasses,
• workshops,
• training programmes,
• teaching materials

or comparable commercial offerings.

This applies regardless of whether the content is adopted in modified or unmodified form.

41. Account Misuse

Katharina Stix is entitled to block access to the Academy with immediate effect if there is reasonable suspicion that

• access data has been passed on,
• several persons are using the same account,
• content is being reproduced impermissibly,
• copyrights are being infringed,
• or other serious breaches of these GTC exist.

The blocking shall not affect any statutory or contractual claims.

42. Refunds in the Event of Blocking

If access is blocked due to a culpable breach of these GTC, there is no entitlement to a refund of payments already made.
Further statutory claims, in particular for injunctive relief, removal and damages, remain unaffected.

43. Zoom Calls

Insofar as they form part of the Academy, live Zoom calls may be offered.
An entitlement to a particular number, duration or specific date exists only if this has been expressly assured.
Katharina Stix is entitled to reschedule appointments for organisational reasons.

44. Recordings

Zoom calls may be recorded.
The recordings may be made available exclusively to participants of the Academy.
Passing on or publishing these recordings is prohibited.

45. Bonus Material

Bonus materials are made available on a voluntary basis.
There is no legal entitlement to their permanent provision.
Katharina Stix is entitled to update, replace or remove bonus materials at any time, provided that this does not impair the essential purpose of the contract.

46. Exclusion of Guaranteed Success

The KS Online Academy constitutes education and further training.
No particular economic success, turnover, increase in customers or business success is owed.
The implementation of the content taught lies exclusively within the participant’s area of responsibility.

47. Changes to Content

Katharina Stix is entitled to

• update content,
• replace videos,
• add lessons,
• make technical adjustments,
• change the user interface,

provided that this does not impair the essential purpose of the contract.

48. Availability

Katharina Stix endeavours to provide the Academy with as few interruptions as possible.
However, temporary maintenance work, technical faults or necessary security measures may lead to temporary restrictions.
There is no entitlement to fault-free availability at all times.

49. Right of Withdrawal for Consumers

49.1 General

Consumers within the meaning of the Austrian Consumer Protection Act (Konsumentenschutzgesetz, KSchG) are generally entitled to a statutory right of withdrawal in the case of distance contracts pursuant to the provisions of the Austrian Distance and Off-Premises Business Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG).

The withdrawal period is 14 days from conclusion of the contract in the case of services, or from receipt of the goods in the case of purchase contracts.

To exercise the right of withdrawal, an unequivocal declaration (e.g. by e-mail) must be sent to the following address:

Katharina Stix Make-up & Hair e.U.
Franz Josef-Straße 15
8700 Leoben
Austria
E-mail: info@katharinastix.at

Dispatching the declaration of withdrawal in good time shall suffice to comply with the deadline.

50. Consequences of Withdrawal

In the event of an effective withdrawal, all payments received will be refunded without delay and at the latest within the statutory period.
As a matter of principle, the same means of payment used for the original transaction will be used for the refund, unless otherwise agreed.
If the consumer has expressly requested that performance of a service begin during the withdrawal period, a reasonable amount must be paid for the services already rendered up to the point of withdrawal, insofar as this is provided for by law.

51. Digital Content (KS Online Academy)

The following applies to digital content that is not supplied on a physical data carrier (in particular the KS Online Academy):

The consumer expressly agrees that performance of the contract shall begin before the expiry of the statutory withdrawal period.
At the same time, the consumer confirms their awareness that, upon commencement of performance of the contract and provision of the digital content, their statutory right of withdrawal lapses in accordance with the statutory provisions.
This consent is given during the ordering process by way of a separate declaration by the Customer.

52. Exclusion of the Right of Withdrawal

In particular, the right of withdrawal does not exist insofar as this is provided for by law, in particular in the case of:

• services that have been performed in full, provided that the consumer has expressly consented beforehand,
• digital content the provision of which has commenced with the express consent of the consumer and in respect of which the consumer has confirmed the loss of their right of withdrawal,
• goods that have been made to the Customer’s specifications or are clearly tailored to personal needs.

53. Liability

Katharina Stix is liable in accordance with the statutory provisions for damage caused intentionally or through gross negligence.
In the case of slight negligence, Katharina Stix is liable exclusively for the breach of essential contractual obligations (cardinal obligations) and only for the damage typical of the contract and foreseeable.
The above limitations of liability do not apply to damage to life, body or health, nor to claims under the Austrian Product Liability Act (Produkthaftungsgesetz), nor in cases in which liability is mandatorily prescribed by law.

54. Allergies and Health Information

The Customer is obliged to inform Katharina Stix, before the service commences, of any known allergies, intolerances, skin conditions or other health restrictions that may be relevant to the performance of the agreed service.
If such information is not provided, Katharina Stix shall not be liable for any resulting damage, unless caused intentionally or through gross negligence.

55. Photo and Video Recordings

Photo and video recordings of the Customer will only be made and published with the Customer’s prior express consent.
Consent may be withdrawn at any time with effect for the future.
Withdrawal does not affect the lawfulness of processing or publication that has already taken place.

56. Data Protection

Personal data is processed exclusively in accordance with the applicable data protection provisions, in particular the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (Datenschutzgesetz, DSG).
Further information on the processing of personal data can be found in the current privacy policy on the website.

57. Force Majeure

Neither contracting party shall be liable for delays or failures to perform caused by events of force majeure.

Force majeure includes in particular:

• natural disasters,
• war,
• terrorism,
• strikes,
• official measures,
• pandemics,
• epidemics,
• fire,
• flooding,
• prolonged power or internet outages as well as comparable unforeseeable events.

If an event of force majeure lasts longer than three months and performance of the contract thereby becomes permanently impossible or unreasonable, both contracting parties may terminate the contract in writing with regard to the services not yet rendered.

58. Set-Off and Right of Retention

The Customer is only entitled to set off claims that have been finally established by a court or expressly acknowledged by Katharina Stix.
The Customer is only entitled to a right of retention insofar as it is based on the same contractual relationship.

59. Out-of-Court Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR platform).
However, Katharina Stix is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless there is a statutory obligation to do so.

60. Applicable Law

Austrian law shall apply exclusively, to the exclusion of the conflict-of-law rules of private international law and of the UN Convention on Contracts for the International Sale of Goods.
Vis-à-vis consumers, this choice of law shall apply only insofar as it does not restrict mandatory statutory provisions of the state in which the consumer has their habitual residence.

61. Place of Jurisdiction

For contracts with entrepreneurs, the court with subject-matter jurisdiction at the registered office of Katharina Stix Make-up & Hair e.U. is agreed as the place of jurisdiction.
For consumers, the statutory rules on jurisdiction apply.

62. Severability Clause

Should individual provisions of these GTC be or become invalid or unenforceable in whole or in part, the validity of the remaining provisions shall remain unaffected.
The invalid provision shall be replaced by the statutory rule.

63. Amendments to the GTC

Katharina Stix is entitled to amend these GTC for future contracts insofar as legislative changes, supreme court case law or changes to the business model make this necessary.
For contracts already concluded, the GTC in force at the time the contract was concluded shall apply.

64. Final Provisions

These GTC apply to all services, goods and digital content of Katharina Stix Make-up & Hair e.U., unless expressly agreed otherwise in writing.
By concluding a contract, the Customer confirms that they have taken note of these General Terms and Conditions and agree to their application.